COVID-19 is a rapidly evolving situation impacting us all as we seek to protect the health, wellbeing and safety of our people, our clients and the broader community while managing the broader business implications.
At City Plan we have introduced new working arrangements for our teams across all locations. To best service our clients our offices will be open, but on a limited basis. The majority of our teams are working remotely until further notice unless working in the office is absolutely essential for client matters where a physical presence is required and there are no appropriate alternative arrangements.
What this means for you
- We have the capability to provide our clients with a ‘business as usual’ service and are hopeful that any disruption can be managed and kept to a minimum.
- Essential in person site inspections may still proceed, although we are aware that many of our clients now have restrictions on their people attending external meetings. Wherever possible we will provide alternative teleconference, skype or zoom arrangements.
- There will be no face-to-face meetings in our offices until further notice. These meetings will now be done via teleconference, Zoom, skype, or Microsoft Teams.
Your relevant City Plan contact will be in touch about any upcoming meetings to confirm arrangements in light of these new measures, and to understand any restrictions that you and your business may have.
Supporting you and your business
We want to assure you that while working remotely we are committed to maintaining our high-quality client service levels (including confidentiality) at all times. We have tested our systems and infrastructure and we are confident that we can continue to support you and your teams as you would expect from us. Your City Plan contacts remain accessible via email and phone and are committed to helping you with your needs.
If you have any questions about our business continuity response plan we would be happy to share our learnings from this situation with you or anyone from your organisation.
Best wishes to you, your families and your colleagues in these challenging times.
City Plan Group of Companies